Shipping policy

Laura Cantú Jewelry ("we" and "us") is the operator of (shoplauracantu.com) ("Website"). By placing an order through this Website, you agree to the following terms. These are provided to ensure that both parties are aware of and agree to this agreement to mutually protect each other and set expectations about our service.

1. General

Subject to stock availability. We strive to maintain an accurate stock count on our website, but occasionally there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. In this case, we will fulfill the available products for you and contact you to ask if you prefer to wait for the out-of-stock item to become available again or if you prefer a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the customer's location. Shipping payment will be collected along with the purchase. This price will be the final shipping cost for the customer.

3. Returns

Please read the return policy.

4. Delivery Terms

4.1 Domestic Transit Time

Generally, domestic shipments are in transit for 2 to 7 days.

4.2 International Transit Time

Generally, orders shipped internationally are in transit for 4 to 22 days. This varies considerably depending on the courier service you have selected. We can offer a more specific estimate when you choose your courier service at checkout.

4.3 Dispatch Time

Orders are generally dispatched within 2 business days after payment of the order, except when out of stock. Our warehouse operates Monday to Friday during standard business hours, except on national holidays, during which the warehouse will be closed. In these cases, we take measures to ensure shipping delays are kept to a minimum.

4.4 Change of Delivery Address

For delivery address change requests, we can change the address at any time before the order has been dispatched.

4.5 Shipping to PO Boxes

Laura Cantú Jewelry will ship to PO Box addresses only using postal services. We cannot offer courier services to these locations.

4.6 Shipping to Military Addresses

We can ship to military addresses using USPS. We cannot offer this service using courier services.

4.7 Out of Stock Items

If an item is out of stock, we will ship the in-stock items immediately and ship the remaining items once they become available again.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the estimated time, please contact us so we can conduct an investigation.

5. Tracking Notifications

Once dispatched, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates provided by the shipping provider.

6. Packages Damaged in Transit

If you find a package damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package has been delivered without your presence, contact customer service for the next steps.

7. Taxes and Duties

7.1 Sales Tax

Sales tax has already been applied to the product price shown on the website.

7.2 Import Taxes and Duties

Import taxes and duties for international shipments may be payable upon arrival in the destination country. This varies by country, and we recommend you be aware of these potential costs before placing an order with us.

If you refuse to pay taxes and duties upon arrival in your destination country, the goods will be returned to Laura Cantú Jewelry at the customer's expense, and the customer will receive a refund for the value of the paid goods, minus the cost of return shipping. The initial shipping cost will not be refunded.

8. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Packages are insured against loss and damage up to the value indicated by the courier.

9.1 Process for Packages Damaged in Transit

We will process a refund or replacement as soon as the courier has completed their investigation of the claim.

9.2 Process for Packages Lost in Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and determined that the package has been lost.

10. Customer Service

For all customer service inquiries, please email us at hello@shoplauracantu.com

Shipping policy generated on Easyship.com